Roy, was an absolute professional. Very knowledgeable and friendly. Just relocated from Dallas. My first visit to the dealership and I had no wait. Doors opened on time, assitance was immediate. Updates were timely and informative. Thanks to Roy and the Jim Norton team. I will be back for all of my services.

I found my 2025 RAV4 online and made sure it was at the dealership beforehand I received a message from Christian that it was available to come look at and test drive so I made the appointment. He calls comfirm my appointment day/time and to let me know he had the Rav up front and waiting on my arrival. I'm so happy I kept looking on the Jim Norton's website because from the moment we arrived my husband and I knew that we were in great hands. He walked us over to the vehicle to look at it and went over all my questions about it. He was very knowledgeable about the Rav he wasn't one of those pushing salesman kind of guys,Lol! So he let my husband and I talk it over to be sure if it was a buy or not. Then we gave a 👍 up and went inside where we all set down and talked numbers did a lil negotiating, this is where Christian worked his magic to get us the best cash price. I absolutely will recommend all my friends and family to Jim Norton for their next vehicle.

They are always friendly and on time. Great service

My experience was pleasant here. On day one, I told the salesperson that I was only there to browse the cars. He was willing to sit me down with him to discuss options and to compare prices and features between the various models. There wasn’t any pressure to buy that day and I ended up getting all the information I needed to narrow down my choice over the next few days. Bought my car about a week later and I am more than happy since I got everything that I wanted from it.

Car repainted under recall for peeling. Looks like new.

Rapid and very personalized service

Personnel were pleasant and efficient. Wait time for oil change and tire rotate was only 30 minutes.

Easiest car buying experience ever Great price. Great inventory

I was able to schedule a maintenance appointment next day! Friendly service rep. And I was in and out in about an hour for an oil change service.

Very professional and great at communicating and letting you know what’s going on. They made me feel welcome and confident they would take care of any issues I may have been experiencing with my vehicle. They also are at documenting all visits and what they have done to your vehicle.

Very courteous. Very quick.

Quick and reliable service.

Chris in Service was very helpful.

Great experience!

Great place, and a great truck

The experience was easy and painless. Kamesha was great!

I arrived on the date and time that I arranged on a call-in. However, on the day I came in for my appointment, I did not have an appointment. I did tell the service tech that I did not see an appointment text that I usually get after scheduling an appointment. William said, "I will take care of you." He was sure to use the price I was quoted in my original call. He was great. He was genuine, kind and professional.