Service folks were friendly, professional, and helpful. I will be bringing my other car to them also.

Easy to schedule an appt. They do great with communication during the appt in terms of when the service will be completed.

Excellent work and professional.

I have nothing but good things to say about Jim Norton Toyota! Clayton Thornton is always on top of the service of our vehicles!

First time buying a vehicle - it went very smooth!

Quality work and fast service friendly people!!!

Everything from sales to maintenance has been wonderful. The service received at Norton has been wonderful.

They have good customers service

Oil change and tire rotation went well and my umbrella didn't come up missing this time.

They do what I asked them to do.

Excellent service and staff

Thomascita in internet sales is a joke.

Steve took great care of us go see him. I strongly recommend. Why, recommend steve. I don't know, but there are some issues from this lady in services.

Had an amazing experience ! Carson was our sales person & let me start off by saying he delivered in every aspect of customer service !! He was very informative about the car we were interested in and made it happen for us. Had a little hiccup in the finance department but Josh was very very helpful and appreciated all the help ! Over all the best experience! This is definitely the dealer to go too if you are looking for great customer service

Zane was very helpful and patient. I wasn’t going to leave there with a car but he heard what I was looking for and provided.

Not good at all i call to get info on my pickup guarantee and they haven't responded

Thanks so much for helping me get my new truck I appreciate you making it happen. If you need a vehicle go see Zane he will help you out!!

The total experience was very good. Tommy and the used car manager were excellent to work with and I would definitely recommend Jim Norton Toyota to my contacts.

This was the 2nd vehicle purchased from this dealer. Salesman was friendly and helpful. The finance department was pro-active in finding me the interest rate I was looking for. Happy with my purchase & experience.

Service has always been top notch. No problems.

Our salesman, Kelton, worked patiently with us as we determined what vehicle model we wanted to go with, and once we decided worked to get the one we wanted. Josh in finance was very helpful and worked very quickly to get us on our way. The team was helpful and courteous.

I wanted a fully loaded Rav4 Hybrid, and Jim Norton Toyota did not disappoint. Thomacita and Damon were amazing to work with. They found me one being shipped from Japan, and I was able to reserve it. I love this place because they don't pressure you into purchasing a vehicle, like some other dealerships in the area. They simply let the vehicle sell itself, which it does. Damon kindly went over everything in the vehicle to make sure I understood the technology before leaving the dealership. I also had a great experience working with Lanna and Michael (financing). Great place. Great people. I'll buy all future vehicles from these folks. Highly recommend!

Zane was a great salesman who listened to my list of car needs, financial plans, and worked to get me what I was looking for. He even worked behind the scenes, after the sale while being sick, to answer my questions and help out. Even after service, he personally fixed things that didn't get done while he was out. Thank you, Zane, and all the others, that helped me with transitioning to a new ride!

Great service

Always excellent service

Very responsive and professional!! Got me right in and out in great time!

My transmission did not work right after a 60,000 mile service. The service department was cordial and timely, staying with the issue until it was fixed. I was not charged for 2 visits and was given a courtesy car. The people in the department were always very nice.

Anthony Ortiz in Service was very helpful.

Zero star if possible big scammer working here no common sense they run my credit freaking saveral times different banks they did not stop until i said no i told the guy just run one bank if they say no it means no but freaking brainless guy did not stop i strongly say no to this agency they destroy your credit after 1 week i received 13 letters for credit check stay away from this agency 🤬

I was notified of each step for repairs.

Awesome experience

I only needed the air pressure adjusted to the cold weather. It was completed in a timely manner.

My wife and I recently purchased a car from Jim Norton Toyota. I must say it was the most simple process I have ever experienced in buying a car. We had to order what we wanted but it arrived at the designated time and was it pristine condition. But my 5 star review is primarily for my sale’s professional. His name is Wavin Yada. This young man was the best sales person I’ve ever seen. He is honest and operates with integrity, his knowledge concerning the new car was fantastic. It truly was the best:experience my wife and I have ever had in dealing for a car. Wavin is fantastic.

Tommy took care of me the best I have ever been treated. Very very good customer service

Worst service experience ever! Towed vehicle in with battery terminal corroded in half. They took a full day to just look at it and said parts would be in a few days later. Repair bill was over $900. Towed it to Pep Boys and was repaired in a few hours at a fraction of the cost. Bonus insult... Jim Norton charged me a diagnostic fee. This used to be the only shop we would use, but not after this. Something has changed and it is NOT for the better.

They do whatever is needed to make things right to take care of the customers!

I like that this location is on the west side of OKC. To look at Toyota cars, or to have my Toyota car checked out, this is a very convenient location since I live in Western Oklahoma. There are NO Toyota dealerships in Western Okla, unless I want to take small hwys south to Lawton or north toward Enid. At least going to OKC is all interstate and turnpike.

Clayton did a great job taking care helping us with our car at Jim Norton Toyota in OKC.

Very quick, job was done well. Thanks!

Excellent Service, provided when scheduled, Completed on time and thoroughly explained.

I came in for an oil change and was seen very promptly

Finance personnel went above and beyond to make absolutely sure all of my questions were answered.

They took care of me on my first check up, were quick and friendly too! And checked on me and my vehicle since then. Thank you so much and see you all next time I need service! :)

Heather and Zane were extremely helpful and did a great job finding me the perfect car. Zane took the time to set up the Bluetooth and showed me the internal features which was a big help. They are both very professional and really know their cars. Wouldn't buy from anyone else.

I purchased my very first car on my own on December 26th from Joey at Jim Norton Toyota. He was so amazing. He made everything very understandable for me, walked me through the process, and stayed well after close to make sure everything was done for me. I could not be more thankful to have him as my salesman.

Pretty good.

Jessie was outstanding helping us. Jessie explained everything so this 77 year old could understand..maybe not remember..😆

I just want to thank my Sales Rep German and my Finance Rep Brandon for really making the experience for me! It started out rocky but they really did everything they could to make my experience a pleasant one! I appreciate the effort and will be back because of them 🖤

Mark Biggs,my service advisor, was great to work with. He took the time to go over all of the service and repairs performed on my Highlander.

Great dealership. Employees are kind, professional and on point. Glad I had my car fixed by you. Special stars for Nieves and Isaac. I'll be back!.